Job Description

Category : IT Technical Writer

Location/City : MA - Hampden

Key responsibilities include: 

  • Creating and editing user guides using MadCap Flare (primarily) and MS Word

  • Writing help articles for end users

  • Learning products and working with subject matter experts to ensure accuracy of help content.

  • Following established conventions for structuring content

  • Editing screenshots in MadCap Capture and SnagIt

  • Editing release notes

Candidate must (required qualifications):

  • Have 1 - 2 years of experience in technical writing (this can include coursework)

  • Have a strong desire to learn and work with MadCap Flare

  • Provide writing samples, preferably technical writing ones

  • Be interested in learning new software, including our products and publishing tools

  • Be proficient in Microsoft Word

  • Be proficient in writing logical software instructions and editing screenshots

  • Be able to explain complex processes creatively, visually, and concisely

  • Have strong communication and writing skills

  • Be self-motivated and detail-oriented

  • Be comfortable when working with various subject matter experts

  • Be able to handle deadlines and concurrent projects

  • Have a minimum GPA of 3.0

Optional qualifications (not required):

  • A certificate or degree in technical writing, English, or a related discipline

  • A working portfolio of technical writing projects

  • Working knowledge of MadCap Flare, HTML, CSS, and Adobe InDesign


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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