Job Description

Category : IT Technical Support

Location/City : MA - Northampton

Job Description - Technical Support Analyst

Technical Support Analyst (Full-time position in Northampton, MA)

About the job
Our client is seeking a Technical Support Analyst to join their team and contribute to their customers’ success in the media distribution and broadcast industry. This role reviews, analyzes and evaluates customer issues / requests for our line of broadcast management software which includes asset management, sales, traffic & integration solutions. Additionally, this role requires strong interpersonal skills, the ability to self-manage day-to-day tasks & a strong understanding of IT concepts and solutions.

They are a growing services team that is committed to supporting, designing and building solutions to support their client’s expanding businesses. They are looking for self-motivated individuals that love to challenge themselves and thrive on continuously improving everything they encounter. The team is built on sharing knowledge, empowering one another and building awesome products together. Their work environment is a fast-paced. risk-taking, goal-driven, family oriented place and they’re seeking like-minded individuals to join the team.


About the day-to-day

*          Triage customer support tickets across the line of broadcast products

*          Manage ticket life-cycle by working closely with customers & internal teams for resolution

*          Take on support challenges where there is no playbook and problem solving skills are critical

*          Escalate issues based on priority level and skillset


About your skills

*          A problem solver, able to break down issues and determine the root cause

*          Passion for learning new technologies

*          Ability to handle demanding requests and work under pressure

*          Outstanding customer relation skills

*          Technically savvy and able to pick up technical concepts rapidly

*          Passionate about working in an extremely fast-paced and demanding environment

*          Linux administration experience (RedHat / CentOS) highly preferred

*          Experience with SQL DBs (PostgreSQL preferred), ability to construct & execute intricate SQL queries

*          Network, load balancer & server performance tuning experience

*          Experience in broadcast, a plus

*          College degree and/or 3+ years equivalent work experience


More about the client

*        Salary: DOE; Competitive, with Full benefits - including medical and 401k

*        Successful candidate is expected to work on-location. Relocation support will be considered. Ability to work in the US required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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