Category : IT Systems Administration
Location/City : CT - Hartford
This position assists the Infrastructure Support Team with technical support and optimization of a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual) computers, unified communications, business applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals while establishing documented standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve recurring and non-recurring problems. This position also assists in the maintenance and testing of above mentioned systems and associated equipment. The position’s responsibilities require individual / team oriented analyses, communication and problem solving. Strong customer service oriented composure, willingness to follow through and interest in learning cutting edge technologies.
? Provide Level 2 support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics and root cause analysis.
? Assist in building / maintaining standard platforms including desktops, laptops, virtualization infrastructure, etc. including configuration/installation of standard software.
? Work as a project team member in upgrading existing infrastructure and introduction of new technology providing project task requirements as outlined in project charters.
? Identifies, troubleshoots, diagnoses and develop solutions to infrastructure issues and problems. Logs new entries into knowledgebase for use by other team members. Assists team members in applying new solutions to problems.
? Actively participates in Help Desk support. Position will assist and interact with the Level 1 and Level 3 teams including follow through with escalated problems/issues.
? Provide support for Office 365 cloud solutions email, calendar and Microsoft Office suite.
? Participate in rotating 24X7 on-call schedule and work during non-business hours as required.
? Document new solutions and support processes. Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements.
? Assist engineering team in the identification, design, and implementation of solutions that automate routine/repetitive IT processes.
? Adhere to IT policies, procedures and standards for hardware/software, security, request/ticket tracking, source control, and change management.
? Liaison with other Conning IT teams and vendors on business system support and upgrades.
? Perform other duties as assigned.
? Practical/Advanced knowledge of Microsoft Office Suite (Office 2013 / 365) including application integration, add in's, macros and overall interaction with the operating system.
? Demonstrated experience with Microsoft Exchange / Outlook client. (Local /
? Ability to escalate issues with internal staff/vendors in a timely manner in order to resolve issues quickly.
? 2-5 years of practical experience with Citrix farms, management of Citrix servers, application publishing and troubleshooting.
? 2-5 years of practical experience with Microsoft operating systems and their relationships to applications and other infrastructure components. Windows 7/10, Active Directory, Server 2008/2012, IIS, SQL Server, Office 2013/365. Microsoft certifications a big plus.
? 2-5 years of experience supporting Cisco based infrastructures and methodologies. Experience with Cisco UCS, Cisco Networking and Unified Communications a big plus. Cisco Certifications a plus.
? 2-5 years of practical experience with VMware 5.X management, configuration and overall maintenance of environments.
? 2-5 years of experience administering or supporting with LANDesk and McAfee ePO product suites.
? Detail oriented with the ability to analyze, research and provide common sense solutions to complex issues.
? Ability to read and understand complex technical documentation including the ability to write internal documentation for distribution to IT staff and business users.
? Self-motivated and a high desire to learn and invest in learning existing and new technologies and how they apply to the overall big picture as part of a small engineering team.
? Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users.
? Ability to become part of a dynamic team and demonstrate a strong work ethic, teamwork, and willingness to get the job done.
? Ability to work under the pressure of tight time frames on infrastructure implementations and migrations.
? Work off hours as required by change control, issue resolution, maintenance, project work, etc.