Job Description


Category : IT Project Coordinator

Location/City : MA - Northampton


Our client, an innovative mental health and human services non-profit organization, is looking for a skilled and creative full-time Software Implementation Specialist in Northampton, MA.

The successful candidate will be a flexible, multi-tasker, with excellent people skills. The Software Implementation Specialist will work in their Northampton, MA office and be part of their dynamic IT team who supports an organization of over 1500 employees across Western Massachusetts. They will have had experience implementing and supporting Human Resources, Financial and/or Electronic Health Record solutions.

Responsibilities and Duties:

Provide implementation services including software configuration and setup, business process consulting, software utilization training, and go live support.
  • Project management skills to set proper expectations and provide and manage the implementation process and schedule.
  • Facilitate business process discussions between ServiceNet, technical staff and software vendors to uncover opportunities to help streamline operations.
  • Meet with managers and end users to develop software specifications
  • Install and configure software to fit our business needs
  • Identify and recommend product customizations, enhancements, and/or workarounds to enhance experience
  • Train users on new business processes and how to use new software solutions
  • Modify and/or create custom reports
  • Provide go-live and post go-live assistance
  • Qualifications and Skills

    • 3 years of experience with enterprise software solutions. Example: Human Resources, Financial, Health Record
    • Results-oriented attitude and strong communication skills
    • Ability to organize and maintain large scale projects simultaneously
    • Team player, proactive planner and problem solver.
    • Develop manuals, policies and other knowledge base documents
    • Identify and address project obstacles, escalating to supervisor when necessary
    • Experience working with SQL Server and/or SSRS is a big plus.
    • Bachelor’s Degree and/or 5 years of relevant experience.
    • Live in Western Massachusetts or willing to relocate.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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