Job Description

Category : IT Systems Administration

Location/City : NY - New York

Position Summary:

The position leads the Infrastructure Support effort for the NYC office reporting to the Infrastructure Support Supervisor in Hartford.  The role supports a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual) computers, unified communications, business applications, and related technology.  Active participation in global initiatives that look beyond the local needs. Support includes specification, installation, and testing of computer systems and peripherals while establishing documented standards and guidelines.  Activities require interaction with application software and operating systems to diagnose and resolve recurring and non-recurring problems. This position also assists in the maintenance and testing of above mentioned systems and associated equipment.  The position responsibilities require individual / team-oriented analyses, communication and problem solving.  Strong customer service-oriented composure, willingness to follow through and interest in learning cutting edge technologies.


Essential Responsibilities:

  • Provide Level 1 and 2 local support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics and root cause analysis
  • Assist in building / maintaining standard platforms including desktops, laptops, virtualization infrastructure, etc. including configuration/installation of standard software
  • Identifies, troubleshoots, diagnoses and develop solutions to infrastructure issues and problems.  Logs new entries into knowledgebase for use by other team members. Assists team members in applying new solutions to problems.
  • Provide support for Office 365 cloud solutions email, calendar and Microsoft Office suite
  • Document new solutions and support processes. Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements
  • Assist engineering team in the identification, design, and implementation of solutions that automate routine/repetitive IT processes
  • Adhere to IT policies, procedures and standards for hardware/software, security, request/ticket tracking, source control, and change management
  • Liaison with other Conning IT teams and vendors on business system support and upgrades
  • Perform other duties as assigned



  • Practical/Advanced knowledge of Microsoft Office Suite (Office 2016/365) including application integration, add in's, macros and overall interaction with the operating system 
  • Demonstrated experience with Microsoft Exchange / Outlook client. (Local / Cloud)
  • Experience with Citrix farms, management of Citrix servers, application publishing and troubleshooting
  • Experience with Microsoft operating systems and their relationships to applications and other infrastructure components.  Windows 7/10, Active Directory, Server 2008/2012, IIS, SQL Server, Office 2016/365.  Microsoft certifications are desirable but not required
  • Experience supporting Cisco based infrastructures and methodologies. Including switching and routing protocols
  • Experience with VMware 5.X management, configuration and overall maintenance of environments
  • Experience administering or supporting with LANDesk and McAfee ePO product suites
  • Experience with various scripting languages such as PowerShell, VBscript WSH, Python, HTML/CSS/JavaScript, Eclipse or Visual Studio
  • Ability to read and understand complex technical documentation including the ability to write internal documentation for distribution to IT staff and business users
  • Self-motivated and a high desire to learn and invest in learning existing and new technologies and how they apply to the overall big picture as part of a small engineering team
  • Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users
  • Ability to become part of a dynamic team and demonstrate a strong work ethic, teamwork, and willingness to get the job done
  • Work off hours as required by change control, issue resolution, maintenance, project work, etc.
  • Fluency in English a must; collaboration/communication with the United Kingdom and the United States
  • Ability to work with local resources and provide vendor management when required to support local business lines and priorities


Application Instructions

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