Job Description

Category : IT Systems Administration

Location/City : MA - Amherst

Job Summary

The Senior IT Systems Analyst consults with end users and stakeholders (Project Managers, Utilities & Maintenance Managers, UMass IT, vendors, etc.) and conducts technical analysis of systems and network communications to design, build, configure, implement, test and maintain systems. Provides mentoring and training to IT system analysts and acts as primary technical resource for Help Desk staff and User Support Operations Manager. Investigates problems with existing systems and delivers solutions while maintaining system compatibility and enabling integration.

Essential Functions

As the Senior Systems Analyst, mentor and train IT system analysts in order to elevate the department's ability to automate processes and utilize the latest technology to increase efficiency with the use of programming (such as Powershell), scripting (such as Kace) and group policies. Primary technical resource for Help Desk Manager and User Support Operations for complex problems and issues. This may entail configuring virtual computing environments in which to test application compatibility and configurations and then develop a process to be used by staff to resolve issues.

Work on multiple projects as a project leader to research, propose and implement strategies in the migration and consolidation of complex distributed systems to a more centralized enterprise model. This may entail converting physical servers to virtual servers, facilitating the reconfiguration of networks and firewalls, migration of users and computers to campus Microsoft Active Directory and Microsoft Exchange, migration of applications to centrally supported Microsoft SQL server database cluster, migration of file server data, etc.

Analyze system workflows to identify potential points of failure, especially those with possible life safety impacts. Recommend and implement systems, system configurations and procedures which mitigate operational and security risks.

Ensure appropriate system availability, manageability, scalability and security by designing, implementing, maintaining, tuning and auditing systems.

Analyze system dependencies and develop and execute plans to migrate systems to new infrastructure such as virtual environments (VMware), hardware firewalls, authentication systems (Active Directory, Shibboleth), etc.

Keep current with established and emerging computing technologies and techniques in order to recommend and utilize improvements to system manageability and uptime, such as virtualization and clustering.

Other Functions

Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.

Position includes being on call on a rotating basis

Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.

Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.

Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.

Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Required Qualifications

A bachelor's degree or Equivalent Combination of Education and Training in a computer related field and 4 years of experience with a broad range of computer technologies.

Expertise in a broad array of computing platforms and systems within a distributed computing environment, including, but not limited to: workstation software/applications, particularly those which run under MS-Windows; physical and virtual guest server operating systems, particularly Windows 2008. Must have practical experience with scripting languages such as powershell

Experience working with TCP/IP networking and an understanding of network firewalls.

Demonstrated strong interpersonal skills; ability to establish and maintain harmonious relationships with co-workers and with a broad range of clients; ability to work well in a leadership role with peers.

Some off-hour/weekend work will be required to respond to critical services problems and modifications. Personal pagers (or phones with SMS) will be provided for off-hour contact consistent with departmental policies.

Demonstrated ability to work effectively, in a highly organized manner, paying close attention to detail; accountability and reliability in meeting project deadlines and requirements.

Excellent oral and written communications skills, especially as consultation and accurate communication with non-technical individuals on technical matters are a requirement for this staff member. Willingness to take on new and challenging tasks as they arise.

Ability to pass Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

Experience with Microsoft Active Directory Group Policies, managing layer 2 and layer 3 switches, Microsoft SQL and Oracle databases and other operating systems such as Linux.

Application Instructions

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