Job Description

Category : Customer Service

Location/City : MA - Agawam

Our client, a leading firm in electron beam welding and vacuum furnaces located in Agawam MA, is seeking a stellar candidate who's enthusiastic, committed and ready to take responsibility for coordinating and managing time to ensure after sales service calls are prioritized and followed through to completion. Comprehensive benefit package includes a 401K plan and healthcare insurance.

This vacancy presents an opportunity to provide support for an exciting range of products and is a great next career step for someone who is looking for a challenging and stimulating career growth opportunity.


- Manage the day to day operations of the Service/Aftersales department

- Liaising with customers and provide recommendations for spares and upgrades

- Liaising with customers regarding maintenance contracts, breakdowns, any other requirements

- Liaising with CVE UK to ensure customer requirements are achieved, addressed and/or supported

- Ensure customer enquiries are being dealt with and responded to in a timely manner

- Assist with identifying spares for sales quotes purposes

- Creating and sending sales quotes to customers

- Processing Purchase Orders and providing order progress updates to customers

- Assist with packing goods for shipping

- Coordinating Field Service Engineers including travel and accommodations

- Record keeping; customer files and equipment calibration records


- Maintain a high level of customer service

- Be able to effectively communicate to customers and colleagues both verbally and written

- Be a team player and support the Aftersales team in achieving their objectives and goals

- Be proactive, using initiatives at all times to ensure customer's expectations are met

- Know how to prioritize work

- Have the ability to work under pressure

- Have a good knowledge of Word, Excel and Outlook and general computer literacy

- Have a desire to deliver excellent customer service

- Be ambitious and have an interest in Technology or Engineering

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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