Job Description

Category : IT Project Management
Location/City : MA - Agawam

Dynamics CRM Consultant

Our client, a results-driven, entrepreneurial non-profit organization headquartered in Agawam, Massachusetts, is looking for an experienced Senior Dynamics CRM Consultant who can lead, manage and perform a Microsoft Dynamics CRM implementation project.

The Senior Consultant will be responsible for ensuring a successful solution is delivered on time and on budget, and that exceeds expectations - quality and consistency is a must!

You will work with a CRM implementation vendor to execute the project. You will be supported by a strong project team of business users, developers, and QA analysts but will need to have a solid working knowledge of the Microsoft Dynamics CRM and a strong background in project management and business process optimization.

Responsibilities

  • Work with internal and external vendor project teams to define functional requirements and document solution design.
  • Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions.
  • Perform installation, configuration, integration, testing, training, documentation and support for Dynamics CRM solutions.
  • Manage project scope, timeline, budget, and project deliverables.
  • Implement efficient vendor management practices ensuring optimal vendor performance

Qualifications

  • 5+ years’ experience with business process analysis and documentation
  • 3+ years Customer Relationship Management (CRM) implementation experience with Microsoft CRM.
  • 3+ years’ experience performing CRM data migrations, end-user training, design specification creation, and system configuration
  • Candidates must exhibit a high level of professionalism and be able to complete a variety of project tasks in a timely and efficient manner
  • Strong Project Management skills
  • Experience managing technology vendors
  • Excellent written, presentation, and oral communication skills
  • Bachelor’s Degree or equivalent combination of education and experience

Desired Qualifications

  • Master’s Degree and/or PMP certification
  • Microsoft certifications such as: MS Dynamics CRM; MCSE, MCDBA, MCSD
  • Exposure to Microsoft‘s Sure Step Methodology, certification preferred
  • 3+ years’ experience working with Microsoft SQL


Application Instructions

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